Refunds and Cancellation

At Suite Eleven Barbershop, we value your time and strive to provide the best possible service. To maintain a high level of service and to accommodate all clients, we have implemented the following cancellation policy:

1. Appointment Confirmation: All clients will receive a confirmation of their scheduled appointment via [email/text] at least 24 hours prior to the appointment time. (Note: If an appointment is scheduled less than 24 hours before it occurs, only a confirmation will be provided; no reminders will be sent.)

2. Cancellation Notice: Clients are required to provide at least 24 hours' notice if they need to cancel or reschedule their appointment. Cancellations can be made via phone call or client can cancel online up to 24 hours prior to the scheduled appointment time.

3. No-Show Policy: A "no-show" is defined as a client who fails to appear for their scheduled appointment without providing the required 24-hour notice. If you do not show up for your appointment or cancel within the required timeframe, you will be charged the full price of the scheduled service using the card on file.

4. Card on File: When you book an appointment, you will be asked to provide a credit/debit card to secure your reservation. By providing your card information, you agree to the terms of this cancellation policy.

5. Exceptions: We understand that emergencies may occur. If you have a valid reason for not being able to notify us within the required timeframe, please contact us as soon as possible, and we will review your situation on a case-by-case basis.

6. Acknowledgment of Policy: By booking an appointment with Suite Eleven Barbershop, you acknowledge that you have read, understood, and agree to abide by this cancellation policy.

Thank you for your understanding and cooperation. We look forward to serving you!